Privacy Policy

Effective Date: August 24, 2026

This Privacy Policy describes how Pender Pro ("we," "us," or "our") collects, uses, and discloses information about you when you visit penderpro.com, contact us by phone or form, or interact with our services in the Central Savannah River Area.

1. Information We Collect

We collect information in three ways:

Information You Provide

• Estimate & contact forms: name, email address, phone number, property ZIP code, and details about your project.
• Phone calls: the phone number you call from and any details you choose to share during the conversation.
• Job site information: property address, measurements, and photographs of work areas during the estimate and installation process.

Information Collected Automatically

• Usage data: pages visited, time on site, referring URL, device type, browser, and approximate location (city level).
• Cookies & similar technologies: small text files stored by your browser to remember preferences, measure traffic, and enable analytics.

Information from Third Parties

• Google reviews: we display publicly available reviews and ratings posted to our Google Business Profile.
• Advertising platforms: if you arrive from a paid ad, the originating platform (e.g., Meta, Google Ads) may share basic conversion data with us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate request and follow up about your project.
• Schedule, deliver, and bill for fence installation, repair, and staining services.
• Communicate with you about your project, scheduling, and warranty matters.
• Improve our website, services, and customer experience.
• Measure the effectiveness of our advertising and outreach.
• Comply with our legal and tax obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only in these limited circumstances:

• Service providers who help us run our business (e.g., website hosting, email delivery, scheduling software, accounting), under written agreements that limit their use of your information to what we authorize.
• Subcontractors we engage to complete specific portions of work, who receive only the information needed to perform their tasks.
• Advertising and analytics partners (e.g., Google Analytics, Meta Pixel, Google Ads) for measurement and remarketing — these partners receive limited identifiers and behavioral data, not your name or phone number.
• Legal compliance when required by law, subpoena, court order, or to protect our rights, safety, or property or that of others.
• Business transfers in connection with a sale, merger, or acquisition of all or part of our business.

4. Cookies & Tracking Technologies

We and our analytics/advertising partners use cookies, pixels, and similar technologies to remember preferences, measure site performance, and serve relevant advertising. You can disable cookies in your browser settings, though some site features may not work as intended without them.

Our advertising partners may include:

• Google Analytics & Google Ads
• Meta Pixel (Facebook & Instagram)
• Microsoft Advertising / Bing

You can opt out of personalized advertising at aboutads.info/choices, networkadvertising.org/choices, or via the privacy settings within each platform.

5. SMS & Phone Communications

By providing your phone number on our estimate or contact form, you consent to receive calls and text messages from us related to your project, scheduling, and follow-up. Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you may ask us to stop calling by request.

6. How We Protect Your Information

We use commercially reasonable physical, administrative, and technical safeguards to protect the information we collect, including HTTPS encryption on our website, password-protected systems, and access controls limited to authorized personnel. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

7. How Long We Keep Information

We keep your information for as long as needed to provide our services, complete your project, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. Estimate-request data that does not become a project is typically retained for up to 24 months before being purged or anonymized.

8. Your Rights & Choices

Depending on your state, you may have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal and contractual exceptions).
• Opt out of marketing communications.
• Opt out of certain data sharing for cross-context behavioral advertising.

To exercise any of these rights, contact us at info@penderpro.com or (706) 449-3781. We will respond within a reasonable timeframe consistent with applicable law.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party websites (e.g., Google Maps, social media, financing partners). We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the most recent revision. Material changes will be communicated via a notice on our website or by direct outreach where appropriate.

12. Contact Us

Questions about this Privacy Policy or how we handle your information? Reach out:

• Pender Pro
• Evans, GA
• Phone: (706) 449-3781
• Email: info@penderpro.com

This policy is provided for informational purposes and does not constitute legal advice. If you operate in a jurisdiction with specific privacy laws (e.g., California's CCPA/CPRA, Virginia's VCDPA), have qualified counsel review and customize this policy for your situation before publishing.